Shipping & Returns Policy

Returns Policy

We are reasonable people here at www.testkits.com.au. If there is a problem with a delivery or our products, please contact us immediately via email or phone and we will resolve it. If you have made a mistake by ordering the wrong item, we are happy for you to return the unused product or products back to us. In most cases we will refund our customers in full.



Shipping

We currently ship to Australia, New Zealand & PNG. Our default method is Australia Post, however we have other options available if required. Please contact us if you would like to use another shipping method.

We try to keep all items well stocked, however we are caught out from time to time and you will be notified if there will be a delay in processing your order. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Rates

Shipping rates are calculated using Australia Posts built-in calculator using the delivery location, product weight and dimensions. This rate will be shown in the checkout procedure.

Delivery times

We normally despatch orders within 1-2 business days of receiving them. Then the time taken for delivery depends on the freight method you choose. Please note: Express Post option only covers the shipment method. We can't guarantee that the order will be dispatched any earlier than 1-2 business days.These are listed below:

Within Australia

Parcel Post

 Posted for delivery

       Estimated delivery by       
(business days)

Within metropolitan areas of capital cities or within the same city or town     

2 days

Between a metropolitan area of a capital city and a country location***

4 days

Between country locations*** 

 5 days

 

 

To other states

 Posted for delivery 

Estimated delivery by 
(business days) 

Between Sydney/Brisbane; Sydney/Melbourne; Melbourne/Canberra; Melbourne/Adelaide

2 to 3 days 

Between Sydney/Adelaide; Melbourne/Brisbane; Melbourne/Tasmania; Adelaide/Canberra 

 3 to 4 days

 Between other capital cities***

 5 to 6 days

 To other interstate locations***

Please ask at your local Australia Post retail outlet or check our delivery times estimator for more information

 

Express Post

Express Post offers guaranteed next business day delivery within a defined network.^

View Express Post delivery network by state.

 

Outside this network you can still use Express Post for fastest possible delivery, but it won't be covered by our Express Post guarantee.